Field Service Ticketing System
Never lose a service request again. Our field service ticketing system captures every customer inquiry, tracks SLAs, and ensures nothing falls through the cracks.
How It Works
Discover powerful AI-assisted features designed to streamline your field service operations and boost productivity.
Multi-Channel Ticket Creation
Automatically create tickets from phone calls, emails, web forms, or customer portal submissions. Every request is captured and tracked from start to finish.
AI-Powered: AI analyzes incoming requests to auto-categorize tickets, assign priority levels, and route to the right team.
SLA Tracking & Alerts
Define service level agreements and track compliance automatically. Get alerts before deadlines approach so you never miss a commitment.
AI-Powered: Predictive SLA monitoring warns you of potential breaches before they happen, suggesting corrective actions.
Complete Ticket Lifecycle Management
Track tickets through every stage: new, assigned, in progress, pending parts, completed. Full audit trail shows exactly what happened and when.
AI-Powered: AI suggests next steps for tickets and identifies patterns that indicate recurring issues.
Customer Communication Hub
All customer communications are logged on the ticket automatically. Send updates via email or SMS without leaving the platform.
AI-Powered: AI-generated response suggestions help your team reply faster with consistent, professional messages.
Ready to Transform Your Operations?
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Simple, Transparent Pricing
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Starter
Perfect for small teams
Growth
For growing businesses
Enterprise
For multi-location teams
See How We Compare
| Feature | Workflow Pros | ServiceTitan | Jobber | Housecall Pro |
|---|---|---|---|---|
| AI-Powered Features | ||||
| Smart Automation | ||||
| Mobile App | ||||
| Affordable Pricing | ||||
| Free Trial | ||||
| 24/7 Support |
Hear From Real Customers
"The AI features alone have saved us 20+ hours per week. Best investment we've made for our business."
"Switching was seamless. We're paying half the price and getting better features than our old software."
Book Your Personalized Demo
See how Workflow Pros can transform your field service operations. Our team will walk you through features tailored to your business.
Frequently Asked Questions
Can the system convert incoming emails into service tickets automatically?
Yes! Our email integration automatically creates tickets from incoming service requests. The system extracts customer information, categorizes the issue, and even suggests priority levels based on the content.
Does your ticketing system integrate with helpdesk software like Zendesk?
We offer native integrations with popular helpdesk platforms including Zendesk, Freshdesk, and others. This allows you to maintain your existing customer service workflow while leveraging our field service capabilities.
How does SLA tracking and notification work?
Define SLA rules based on ticket type, customer tier, or service category. The system tracks response times and resolution deadlines automatically, sending alerts to managers when SLAs are at risk. Dashboard views show SLA compliance metrics in real-time.