Field Service CRM Software for Appliance Repair Business
Fix more appliances, faster. Our specialized appliance repair CRM helps you manage parts, warranties, and service calls while ensuring first-time fixes and happy customers with our field service software for appliance repair.
“No other software company runs four trade businesses on their own product. We do. That's the difference.”
We turned the Superior Appliances site build into an appliance CRM playbook.
The source project is not just a brochure. It encodes the work appliance shops actually need to run: urgent calls, first-time-fix pressure, brand-specific repairs, local service areas, coupons, warranty promises, and follow-up.
A nicer way to bring a local service website into Workflow Pros
Instead of copying pages one-for-one, we extracted the business logic and show how Workflow Pros makes every public promise executable inside dispatch, CRM, invoicing, marketing, and reporting.
Fridges, laundry, cooking, installs, sealed-system work
From Whirlpool and GE to Sub-Zero, Miele, Viking, and Wolf
Neighborhood-level routing, copy, and local search intent
Parts, labor, callbacks, and customer follow-up tracked together
Turn urgent calls into booked jobs
Source signal: Same-day repair, $20-off urgency, and phone-first CTAs from the Superior Appliances site.
Workflow Pros: AI call capture, emergency qualification, automatic booking, and tech notifications in Workflow Pros.
Route by appliance, brand, and part risk
Source signal: The source site maps services, brands, error codes, and common symptoms into structured pages.
Workflow Pros: Model number capture, parts notes, skill tags, and brand-certified technician dispatch in one CRM record.
Make local SEO operational
Source signal: Dozens of San Diego neighborhood pages promise local availability and fast response.
Workflow Pros: Service territories, route density, ETA texts, and market reporting keep that promise realistic.
Carry offers through the full job
Source signal: Coupons, lead forms, warranties, and service context are captured before the customer books.
Workflow Pros: Offer attribution, job notes, invoice discounts, review requests, and reactivation campaigns stay connected.
Every return visit is a job you do twice for free
If you're running an appliance repair business without the right CRM, this is what your week looks like — whether you notice it or not.
Wrong part, wrong truck
Tech rolls up without the right control board, igniter, or compressor. You eat the trip, customer waits another week, and the warranty clock keeps ticking. Most appliance shops eat 1-2 wasted truck rolls per day this way.
Warranty claim quicksand
Whirlpool wants one form, LG wants another, Samsung rejects anything filed past 14 days. Your office manager spends half her week chasing reimbursements that should have auto-filed from the job.
Customers ghost between visits
You ordered the part, it arrived, but the customer stopped answering. By the time you reach them, they bought a new fridge. Without automated SMS follow-up, 1 in 4 parts jobs never get rebooked.
Wrong tech, wrong brand
Only two of your techs are Sub-Zero certified, but dispatch sent the apprentice. Now it's a callback, a sealed-system claim denied, and a 1-star review that lives forever on Google.
You
02:34 AM
John M. — fridge not cooling
Voicemail full · 0:00
Missed call
−$840
Your competitor
02:36 AM
John M. — fridge not cooling
Picked up on ring 2
Job booked · Tech dispatched
Ticket won
+$840
Purpose-Built Solutions
Every feature designed specifically for businesses like yours.
Never miss another repair call
The AI-powered appliance repair software that picks up every inbound call within 2 rings — 24/7, including holidays and after-hours emergencies. Whether it's a broken fridge at midnight or a Sunday morning dryer breakdown, the AI qualifies the lead, books the job, and texts your on-call tech automatically.
Quote any appliance, any time
Built-in appliance repair service software lets your technicians generate Good-Better-Best pricing options on the spot — pre-loaded with common appliance brands (Samsung, LG, Whirlpool, GE), part numbers, and standard labor rates. Customers sign and pay on-site before your truck leaves the driveway.
Fill your board automatically
Smart appliance repair scheduling software that turns inbound leads into booked jobs without phone tag. Customers self-book through your website, the AI dispatcher schedules emergencies in real time, and your technicians see today's route on their phones the moment they wake up.
See your dispatch board fill itself
No setup fee. You're live in 30 minutes.
One platform for every job
Stop juggling spreadsheets, sticky notes, and three different apps. Our appliance repair management software keeps customer history, appliance models, warranty info, parts used, photos, and signatures in one searchable place — accessible from any device, instantly.
Dispatch like a 40-truck operation
Whether you run 2 trucks or 20, appliance repair dispatch software gives you a live command board with drag-and-drop scheduling, GPS-based routing, and automatic ETA texts to customers. Every gap visible, every emergency reroutable, every truck running at full capacity.
Get paid before the truck leaves
On-site card payments, ACH transfers, and customer financing built right in — no third-party apps, no chasing checks. Our appliance accounting software logs every transaction automatically, tracks job-level margins in real time, and exports clean books for tax season.
One platform. One price.
Up to 3 trucks · No seat fees · +$90 / extra truck · Cancel anytime
Answer & Book
Convert every lead- AI Dispatcher — 24/7 inbound
- Smart Scheduler — self-serve booking
- Two-Way SMS — automated sequences
- Reputation & Reviews — auto-request
- Speed-to-Lead — every source
Fill Boards & Win Back
Grow recurring revenue- Reactivation Campaigns — SMS
- Memberships & Service Plans
- Customer Financing — point of sale
- Automated appointment reminders
- Estimate follow-up sequences
CRM & Field Ops
Run the operation- Command dispatch board
- Full customer CRM & history
- iOS & Android field app
- Option presenting — Good-Better-Best
- On-site payments — card, ACH, finance
- Pricebook & timesheets
Intelligence & Coaching
Know what works- AI call scoring — every CSR call
- Revenue intelligence — by channel & tech
- Job costing — real-time margin
- Tech leaderboards
- GPS tracking & ETAs
All plans include
- Unlimited users
- No seat fees
- No setup fee
- Month-to-month
- Free data migration
- Financing included
- Auto review requests
- Canadian-native (HST, TSSA)
- Live in 30 minutes
- Free onboarding & support
No setup fee · Live in 30 min
Replace All Your Tools With One Platform
Most contractors stitch together 6–8 different tools to run their business. Here's what each one costs separately versus what's included in WorkflowPros.
| Tool | Avg. monthly cost | In WorkflowPros |
|---|---|---|
| AI receptionist & call answering | $399 / mo | |
| Field service CRM & dispatch | $398 / mo | |
| Estimating & quoting software | $129 / mo | |
| SMS & customer communication | $289 / mo | |
| Review management | $119 / mo | |
| Payment processing & invoicing | $89 / mo | |
| Customer financing platform | $149 / mo | |
| Membership & service plan tool | $179 / mo | |
| GPS tracking & routing | $96 / mo | |
| Total cost of separate tools | $1,847 / mo | |
| WorkflowPros — all features, one platformUp to 3 trucks · No seat fees · +$90 / extra truck | $600per month |
Get Started Today — We Handle the Setup
Tell us about your business and we'll do the rest. AI training and dispatch board configuration — all done for you in under 48 hours.
Common Questions
Explore Other Industries
See how Workflow Pros helps service businesses across industries