Field service software for HVAC & plumbing shops
WorkflowPros vs. ServiceTitan
Leave when you want. Take your data with you. Get the calls you miss booked.
$226K more a month with WorkflowPros 227 more jobs in 30 days, no new hires Superior Plumbing & Heating, one of our own shops, says it would have missed those calls. WorkflowPros answered them. Revenue, not profit. See the report ServiceTitan’s side is from its own website, terms, and help center, checked October 20, 2026. See the sources
WorkflowPros
If you want out early
Cancel anytime
Month to month, with no fee to leave.
You owe the rest
Leave early, and you still pay every payment left. 1
Getting set up
We do it for $0
You do two things: tell us what you use and give us access.
You do the prep
You get your price book, data, and accounting setup ready before their kickoff call. 2
Your data when you leave
Export it anytime
Do it yourself, for free.
You have to ask
After you leave, it’s by request, and fees may apply. 3
Customers booking online
Comes with your plan
A booking page with your company name.
Sold separately
Online booking is their Scheduling Pro add-on. 4
Calls you miss
Answered and booked, 24/7
The AI receptionist books the job. 1,000 minutes a month included, extra billed.
Their phone system only
On two of their packages, billed by usage. 5
When the app acts up
By phone, 24/7
Real people, weekends and holidays too.
No phones on Sunday
Chat and email answer 24/7. 6
Your tech with no signal
Keeps working
It all syncs when he has signal again.
Works too
Their tech app works with no signal. 7
Straight from the shop’s report
227 jobs the AI booked in 30 days, from calls the shop says it would have missed
Feature by feature
Everything here comes with WorkflowPros. With ServiceTitan, some of it comes in a separate Pro product.
Scheduling & dispatch 3 features · 2 in a Pro product
- Drag a job to another tech or time Included Every package
- The right tech suggested for each job Included With Dispatch Pro
- Every truck on the map Included Fleet Pro, their GPS product
Estimates & price book 3 features · 1 in a Pro product
- Estimates built on site, from the phone Included Every package
- One price book for every estimate and invoice Included Every package
- Materials filled in at current supplier prices Included Pricebook Pro, a subscription
Invoices & payments 2 features · 1 in a Pro product
- Finished jobs turn into invoices Included Every package
- Reminders on unpaid invoices Included Marketing Pro, a paid add-on
Customers & memberships 2 features · 1 in a Pro product
- Membership plans with your own perks Included Every package
- Offers and emails to past customers Included Marketing Pro, a paid add-on
Reports 1 feature · same in both
- A live dashboard of your numbers Included Every package
ServiceTitan’s side is from its own packages page, product pages, and help center, checked October 20, 2026. 9
What else WorkflowPros does for you
You’ve asked yourself these about your shop. Here’s how the app helps with each one.
Can you afford to hire another tech?
See what hiring a tech or buying a truck does to your numbers
Will cash be tight next month?
See when money will come in, based on how fast your customers pay
Why do your techs keep going back to the same jobs?
Find out why jobs need a go-back, and what to change
Will you have enough techs for the busy season?
See how many techs you’ll need next season
Are odd expenses eating your margin?
An alert when an expense looks wrong
No-shows leaving holes in the day?
Extra reminders for customers likely to miss the visit
Too busy to read your reports?
A plain-English summary of any report
Switching from ServiceTitan
Still under contract with ServiceTitan? Tell us when it’s up, and we’ll time the switch around it.
We move your data, free
Customers, job history, and your price book. We move them while you still have ServiceTitan: your access ends the day you leave. 8
We train your office and techs
We set up everyone’s logins and what each person sees, and train your team online.
Up and running by Day 15
Or you get a credit for every day we run late.
Thinking about switching?
See it in a 30-minute demo.
- We walk you through it on jobs like yours
- Then a free 14-day trial, no credit card
- We set it all up for you
- 24/7 support from real people
Pick a time for your demo
30 minutes, one-on-one, online.
Where each line comes from
- 1 If you want out early. If you end your contract before your term is up, you owe a termination fee equal to all the remaining payments. ServiceTitan Terms of Use, section 5(c), dated Sep 16, 2026
- 2 Getting set up. Before the kickoff call, you finish your discovery tasks and prepare your price book, data, and accounting setup. Then you work with their implementation consultant and data quality analysts to import the data. ServiceTitan help center, getting started
- 3 Your data when you leave. Once you’ve left, an export is by request, and service fees may apply. ServiceTitan Terms of Use, section 5(e), dated Sep 16, 2026
- 4 Customers booking online. Scheduling Pro, their online booking for customers, is a Pro add-on. ServiceTitan help center, Scheduling Pro, dated Oct 16, 2026
- 5 Calls you miss. Their AI voice agent is billed by usage. It’s built for shops on The Essentials and The Works packages with their Basic Phones integration or Phones Pro. ServiceTitan help center, AI voice agent, dated Oct 16, 2026
- 6 When the app acts up. Live chat and email support are open 24/7. Phone support runs Monday through Saturday and is closed on Sunday; after hours, a voicemail reaches their on-call emergency team. ServiceTitan help center, technical support, dated Oct 15, 2026
- 7 Your tech with no signal. With no signal, a tech can still do most things on a job: notes, photos, forms, equipment, invoice items, and closing it out. ServiceTitan help center, Field Mobile App, dated Oct 15, 2026
- 8 Switching from ServiceTitan. When your subscription ends, your access to it and to everything stored in it ends too. ServiceTitan Terms of Use, section 5(a), dated Sep 16, 2026
- 9 Feature by feature. Their packages page lists what every package has, from Starter to The Works. Their Pro Products page lists Dispatch Pro, Fleet Pro, Pricebook Pro, and Marketing Pro, and the Dispatch Pro page offers “job assignment suggestions.” Their help center says “Pricebook Pro subscription required” and calls Marketing Pro “a paid add-on.” ServiceTitan packages page; ServiceTitan Pro Products page; ServiceTitan Dispatch Pro page; ServiceTitan reporting page; ServiceTitan help center, Pricebook Pro, dated Oct 16, 2026; ServiceTitan help center, Marketing Pro, dated Oct 16, 2026; ServiceTitan help center, unpaid balance reminders, dated Oct 16, 2026
Our side is what our own pages say: our contract, Cancellation; our Switching page; our contract, Your data; our Calls & bookings page; our contract, Support; our Tech app page. Our contract’s target for a first reply is 1 hour when calling, dispatching, or taking payments has stopped completely. It’s a target, not a guaranteed resolution time.
Opens in a new tabWe checked ServiceTitan’s own website, terms, and help center on October 20, 2026. Plans and terms change, so check with ServiceTitan before you sign. ServiceTitan is a trademark of its owner, and WorkflowPros isn’t affiliated with it.